Introduction
This contractual document governs the General Terms and Conditions (hereinafter, “Terms”) for contracting services via the website asesoriamuson.com, owned by ASESORIA MUSÓN SL, operating under the trade name MUSÓN ASESORÍA (hereinafter, the “PROVIDER”), whose contact details are also listed in the Legal Notice on this website.
These Terms will remain published on the website and available to the USER for reproduction and storage as confirmation of the contract. They may be modified at any time by the PROVIDER. It is the USER’s responsibility to read them periodically, as those in force at the time of placing an order will apply.
The contracts shall not be subject to any formality except in the cases expressly indicated in the Civil and Commercial Codes or in these or other special laws.
Acceptance of this document implies that the USER:
– Has read, understands, and comprehends what is stated here.
– Is a person with sufficient legal capacity to contract.
– Assumes all the obligations set forth herein.
These conditions shall remain in force indefinitely and shall be applicable to all contracts made through the PROVIDER’s website.
The PROVIDER states that they are aware of the current legislation and reserve the right to unilaterally modify the conditions, without affecting the terms and conditions that were previously implemented.
Identification of the Contracting Parties
On one side, the PROVIDER of the services contracted by the USER is ASESORIA MUSÓN SL, with registered address at Calle Ample, Nº13, 07820 Sant Antoni de Portmany, Balearic Islands, Tax ID (NIF) B07738826, and customer service phone number: +34 971 340 406.
On the other side, the USER, who registers on the website by entering their identification details during the service purchase process and is solely responsible for their use and safekeeping, and for the accuracy of the personal data provided to the PROVIDER.
Purpose of the Contract
The purpose of this contract is to regulate the contractual relationship of service purchase established between the PROVIDER and the USER when the USER accepts these conditions by ticking the corresponding checkbox during the online contracting process.
This contractual relationship involves the provision of a specific service, adapted to the USER, in exchange for a specific and publicly displayed price through the website. This may include additional services depending on the USER’s situation. These will be communicated in advance via the contact details provided during the web purchase. If accepted, these additional services will be paid for through channels other than the website (e.g., bank transfer), as mutually agreed.
Correction of Data
If the USER detects errors in the published data or in the documents generated during the contractual relationship, they may notify them via email at info@asesoriamuson.com, so that ASESORIA MUSÓN SL can correct them as soon as possible.
Contracting Procedure
To access the services provided by the PROVIDER, the USER must be of legal age and provide the identification and contact information requested on the service contract page. Personal data will be processed in accordance with the GDPR (Regulation (EU) 2016/679) and the Spanish LOPDGDD (Organic Law 3/2018), as detailed in the Legal Notice and Privacy Policy of this website.
As required by Article 27 of Spanish Law 34/2002 on Information Society Services and E-Commerce (LSSICE), the contracting procedure includes the following steps:
1. General Contracting Clauses
2. Service Activation
3. Right of Withdrawal
4. Claims and Online Dispute Resolution
5. Force Majeure
6. Jurisdiction
7. General Terms of the Offer
8. Price and Offer Validity
9. Shipping Costs
10. Payment Methods, Charges, and Discounts
11. Purchase Process
12. Severability and Suspension or Termination of Contract
13. Warranties and Returns
14. Applicable Law and Jurisdiction
1. General Contracting Clauses
Unless otherwise agreed in writing, placing an order with the PROVIDER implies the USER’s acceptance of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.
2. Service Activation
The PROVIDER will not activate any service until payment has been verified.
Since the order does not involve the physical delivery of a product, as the contracted services are activated directly through the website, the PROVIDER will inform the USER in advance of the procedure to follow for such activation.
Non-performance of a distance contract
In the case of service provision, the PROVIDER shall inform the USER of the service delivery via the contact details provided, within a maximum of two business days from the time the USER has made the payment.
If the contract cannot be fulfilled because the service is not available within the expected timeframe, the USER will be informed of the unavailability and will have the right to cancel the order and receive a full refund without any cost, and without liability for damages attributable to the PROVIDER.
If the PROVIDER unjustifiably delays the refund, the USER may claim double the amount owed, without prejudice to any further compensation for damages suffered.
The PROVIDER shall not be held liable if the service is not delivered due to false, inaccurate, or incomplete information provided by the USER.
The service will be considered delivered once the USER has received the agreed service.
3. Right of Withdrawal
Withdrawal form: https://asesoriamuson.com/formulario-solicitud-desistimiento.pdf
The USER has a period of fourteen calendar days from the date of signing the service contract to exercise their right of withdrawal, as regulated by Article 102 of Royal Legislative Decree 1/2007 of November 16. If the PROVIDER fails to comply with the duty of informing about this right, the withdrawal period will expire twelve months after the original withdrawal period ends.
The right of withdrawal does not apply to the contracts listed in Article 103 of RDL 1/2007.
Due to the nature of the services, returns are not possible once the service has been rendered. However, if the USER wishes to cancel the service and request a refund before it is delivered, they must contact the PROVIDER by email at info@asesoriamuson.com, providing the relevant invoice or order number.
If the USER receives a refund, a corrective invoice will be issued in the event a final invoice had already been sent.
4. Claims and Online Dispute Resolution
ASESORIA MUSÓN SL provides Complaint Forms available to consumers upon request. These can be requested using any of the contact details provided below. Additionally, any complaint submitted by the USER will be addressed as promptly as possible.
Contact details:
– Postal address: ASESORIA MUSÓN SL, Calle Ample, 13 – 07820 Sant Antoni de Portmany (Balearic Islands, Spain)
– Phone: +34 971 340 406
– Email: info@asesoriamuson.com
Online Dispute Resolution (ODR)
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-access platform for resolving online disputes between the USER and the PROVIDER without resorting to court, through the intervention of a neutral third party (a dispute resolution body) who helps both parties reach an agreement and may propose or impose a solution.
ODR Platform link: http://ec.europa.eu/consumers/odr/
5. Force Majeure
Neither party shall be held liable for any failure due to force majeure. The fulfillment of the obligation will be postponed until the force majeure event ceases.
6. Jurisdiction
The USER may not assign, transfer, or convey the rights, responsibilities, and obligations contracted in the sale.
If any clause in these terms is deemed null or unenforceable, the validity, legality, and enforceability of the remaining provisions will not be affected in any way.
The USER declares that they have read, understood, and fully accept these Terms and Conditions.
7. General Terms of the Offer
All sales made by the PROVIDER are subject to these Terms.
No modification, alteration, or contrary agreement to the PROVIDER’s Commercial Offer or what is stipulated herein shall be effective unless expressly agreed to in writing by the PROVIDER. In such a case, these special agreements shall prevail.
Due to ongoing technical improvements and advancements in services, the PROVIDER reserves the right to modify specifications as long as the value of the services offered is not affected. These modifications shall also be valid in the event that the ability to supply the offered services is affected.
8. Price and Offer Validity
Prices for each service include VAT or other applicable taxes. Unless otherwise stated, prices do not include shipping, communication, handling, wrapping, insurance, or any additional services.
The applicable prices for each service are those published on the website and are expressed in EUROS. The USER acknowledges that the value of some services may vary in real-time.
Before making the purchase, the USER may review all quote details online: services, quantities, price, availability, fees, discounts, taxes, and total cost.
Prices may change daily until the order is placed. Once the order is confirmed, prices remain fixed.
All payments made to the PROVIDER result in the issuance of an invoice in the name of the registered USER or the company name provided. The invoice will be sent in PDF format to the email address provided.
For order-related information, the USER may contact customer service at +34 971 340 406 or info@asesoriamuson.com.
9. Shipping Costs
There are no shipping costs.
10. Payment Methods, Charges, and Discounts
The PROVIDER handles financial transactions and offers credit card payment through the WOOCOMMERCE platform.
The USER may use a discount coupon prior to completing the purchase if received from the PROVIDER and if the option is enabled on the website.
Security Measures:
The website uses industry-standard information security techniques such as SSL, secure pages, firewalls, access control procedures, and cryptographic mechanisms to prevent unauthorized access to data. For these purposes, the USER consents to the PROVIDER obtaining data for authentication of access controls.
The PROVIDER agrees not to allow any transaction that is illegal or may damage the goodwill of the card brands or acquiring bank.
The sale or offer of any product or service that does not comply with the applicable laws is prohibited under card brand programs.
11. Purchase Process
Cart (Quote Simulation)
Selecting a service is an individual process. If the USER wants more than one service, they must start a new purchase process.
Steps:
1. Verify billing information.
2. Choose payment method.
3. Place the order (buy).
After processing the order, the system automatically sends a confirmation email to both the PROVIDER and the USER.
Orders (Purchase Requests)
Within a maximum of 24 business hours, the USER will receive an email confirming the status of the order and the estimated delivery or activation date.
12. Severability and Suspension or Termination of Contract
If any of these terms and conditions is found to be illegal, void, or unenforceable, that condition will be deemed separable and will not affect the validity and enforceability of the remaining conditions.
MUSÓN ASESORÍA may, without notice, suspend or terminate the USER’s access to its services, in whole or in part, for any valid reason, including but not limited to breach of obligations under this document or any applicable law, regulation, license, or usage policy.
The exercise of these rights shall not affect any other rights or remedies available to MUSÓN ASESORÍA.
13. Warranties and Returns
Warranties are governed by the section on ‘Warranties and After-Sales Services’ of Royal Legislative Decree 1/2007, of November 16. You can access it by clicking here.
14. Applicable Law and Jurisdiction
These terms shall be governed by Spanish law unless expressly stated otherwise. Any dispute arising from the provision of products or services covered by these Terms shall be submitted to the courts of the USER’s domicile, the place of performance of the obligation, or the location of the asset if immovable.
